Frequently Asked Questions
Everything you need to know about your Vani Cosmetics experience.
Are Vani Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Vani Cosmetics products are 100% cruelty-free and vegan, meaning we never test on animals or use animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy?
Due to the hygienic nature of beauty products, we only accept returns on unopened and unused items within 30 days of purchase. If your product arrives damaged, please contact our support team immediately for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer professional discounts for makeup artists?
Yes! We love supporting the pro community. Certified makeup artists can apply for our Vani Pro Program to receive exclusive discounts and early access to new launches.